Client Experience Coordinator

Cambridge, Ontario

October 01, 2026

Full time

$20.00 to $23.00 per hour

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning environment. This position is currently full‑time, with opportunities for increased responsibilities and growth into a full‑time leadership role as the centre continues to expand.

This role is in‑person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required. Hours will primarily be scheduled during afternoons, evenings, and Saturdays.

• Welcoming families and providing an exceptional customer service experience
• Responding to inquiries and helping families understand Oxford Learning programs
• Supporting student enrolment and onboarding processes
• Organizing schedules for students, teachers, and assessments
• Maintaining student records and administrative tasks
• Assisting with parent communication and follow‑up
• Helping coordinate student assessments and learning programs
• Maintaining a positive, professional, and organized centre environment
• Supporting community outreach initiatives, events, and local partnerships
• Teaching and supporting students in our Little Readers and early learning programs
• Working directly with children ages 3–12 using Oxford Learning’s proprietary materials and methodology
• Teaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor development
• Completing student communication updates and lesson notes
• Supporting centre staff and contributing to a collaborative team culture
• Ensuring Oxford Learning philosophies and standards are maintained throughout the centre

Education

• Diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferred
• University students in their final years of study may be considered
• Registered Early Childhood Educator (RECE) designation is an asset
• Teaching certification is an asset

Experience

• Experience working with children in an educational, childcare, tutoring, or recreational setting
• Strong customer service and relationship‑building skills
• Experience working with parents and families
• Strong organizational and multitasking abilities
• Comfortable learning new software and computer systems
• Experience with scheduling, administration, or office coordination is an asset
• Experience in sales, enrolment, or client‑facing roles is an asset
• Strong verbal and written communication skills
• Ability to work independently while contributing positively to a team environment

• Warm, welcoming, and approachable
• Passionate about helping children succeed
• Highly organized and detail‑oriented
• Confident communicating with parents and families
• Comfortable balancing administrative responsibilities with hands‑on student interaction
• Reliable, professional, and eager to learn
• Interested in growing into a larger leadership role over time

In this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.

• Fun staff events
• Ongoing training and professional development
• Frequent coaching and feedback
• Opportunities for…