Technical Services Scheduler

Technical Scheduler

Job Description
ROLE

SUMMARY:

The Services Scheduler for the After Sales and Service team will be responsible for scheduling the deployment of technical personnel for the execution of service projects within the Cambridge Life Sciences Division, including travel deployments to customer sites and load balancing the team when they are not traveling. This role requires working closely with Applications Engineering Manager, Project Managers, Team Leads, Shop Managers, and Global Service Partners.

Responsibilities include:

Reviewing requests to schedule and assign technical service personnel to projects with the intent to meet schedules and budget.

Create and manage the resource schedule and loading for all projects.

Manage incoming quoting requests, assign personnel and follow up with assignees to meet deadlines.

Collaborate with Project Managers, functional managers, and other ATS divisions to ensure that the right resources are provided to fulfill resource requests.

Maintain visibility of project status (on schedule or not) so that accurate delivery dates can be predicted.

Utilize the Oracle system to schedule and support the distribution of project information.

Run bi‑weekly scheduling overviews with leaders.

Publish weekly utilization reports to the management team.

Independently problem‑solve and manage the assignment of technical services staff to available work ensuring an adequate skill set to complete the work.

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Other duties as required by the manager.

Qualifications
Education
A post‑secondary diploma or degree specializing in technology, engineering, or equivalent. Leadership and Project Management experience is an asset.

Experience

The successful candidate is an excellent communicator who displays professionalism, leadership, and well‑developed interpersonal skills, and possesses the ability to collaborate with a multi‑disciplined engineering team.

5 years’ experience in road service and/or project coordination or resource scheduling in a dynamic environment.

Experience scheduling service staff in a local or international context is considered a strong asset.

Strong background/education in lean process, procedure, and manufacturing practice would be an asset.

Driven continuous‑improvement mentality and experience with conducting problem‑solving exercises, root cause analysis, and successful implementation of initiatives would be an asset.

Fluent in English, written and oral.

Possesses excellent time‑management skills and can coordinate multiple projects.

Resilient, calm under pressure, self‑driven, attentive to detail, and consistent.

Proficient with Microsoft software tools including Word, Excel, and PowerPoint.

If you’re excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Benefits

Compensation: $34.62 – $47.20 per hour

Annual Performance‑Based Incentive Bonus

5% RRSP match

Stock purchase plan

Benefits package (health and dental) + $600 health spending account

Half‑Day Fridays

Working on challenging engineering projects

Continuous learning and career growth with global mobility opportunities

A chance to contribute to something bigger – advancing the future of healthcare through automation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance notify our offices as soon as possible if accommodation is necessary.

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