Applications Engineering Specialist - Service

Job Description

The Applications Engineering Specialist - Service is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude.

Responsibilities include:

Analyze and verify customers’ requirements and needs

Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility

Co-ordinate a proposal development team comprising ATS subject matter experts

Facilitate meetings to converge on solutions and work plans

Collaborate with other ATS divisions worldwide to leverage regional resources

Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing

Develop cost and price models for proposed solutions

Create initial work plan and project schedule

Draft proposals with keen attention to detail

Conform to proposal delivery expectations and promote continuous improvement ideas for on time delivery for proposals

Additional Responsibilities

Present solutions, costing, and pricing to management for approvals

Present to customer in partnership with the customer’s account manager

Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (Sales Force)

Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals

Provide guidance as necessary to the project team after work awarded

Identify additional service opportunities and proactively identify to customer

Off-hour availability may be required

Qualifications

Education

A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent.

Skills

Strong verbal/written communication skills in English. Secondary language skill in Spanish or German are a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.

Experience:

2 to 5 years experience in an applications engineering role, or in related roles such as Systems Design, Systems Engineering, Mechanical Design, Technical Inside Sales, Technical quoting or Proposal Writing. The preferred candidate must have the required post-secondary education coupled with technical aptitude. A working knowledge and/or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial. Successful candidates have excellent communication and

Health, Safety and Environmental

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Work in compliance with divisional health, safety and environmental procedures

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods

Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device

Ensure that the required protective equipment is used for the assigned tasks

Attend all required health, safety and environmental training

Report any accidents/incidents to supervisor

Assist in investigating accidents/incidents

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

ATS is an industry-leading automation solutions provider to many of the world’s most successful companies.
ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy.
Founded in 1978, ATS employs over 5,000 people at 28 manufacturing facilities and over 50 offices in North America, Europe, Southeast Asia and China.
Our…