Customer Experience Associate
Job Description & How to Apply Below
Serve TD customers in Cambridge, Ontario, using financial transaction processing and customer experience skills in a 15-hour position.
As a Customer Experience Associate with TD Canada Trust, you will process banking transactions and understand customer needs. You will recommend suitable solutions, resolve concerns, and provide clear guidance on banking services and processes. Accuracy, discretion, and effective communication are central to this branch role.
Key Responsibilities:- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend appropriate banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions and complete processes promptly
- Deliver quality experiences and suggest operational improvements
- High School diploma and/or one year relevant experience
- Undergraduate degree or equivalent considered an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Microsoft Word, Excel, Outlook, and internet
- Accurate, detail-oriented communication with changing priorities
Bring transaction accuracy, customer guidance, and communication skills to TD Canada Trust’s Cambridge banking team.
Position Requirements
10+ Years
work experience
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