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Client Services Director
Job Description & How to Apply Below
CLIENT SERVICES DIRECTOR JOB DESCRIPTION Position overview
The Dawn Centre is looking to hire a Client Services Director (CSD). This is a position of Christian ministry whose primary responsibility is to oversee client support services and supervise client care workers (CCWs) within the centre. The CSD and CCWs provide emotional and spiritual client support alongside healthcare professionals (HCPs) and facilitate client programs, material supports and community referrals. The CSD collaborates with the Nurse Manager (NM) to ensure coordinated and high-quality whole person client care.
Reportingstructure
Reports to:
The ED
Supported and guided by:
The NM
CCWs (in collaboration with the NM)
QUALIFICATIONS:
Embraces the organization’s mission whole-heartedly recognizing the opportunity to exercise managerial courage in forging new pathways in community-based client care
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Pays keen attention to detail, ensuring compliance with policy, and acts to enhance the quality of a professional and safe practice environment
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Able to exercise sound judgement to ensure each client feels safe, supported and able to make autonomous decisions
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Careful and circumspect in words and actions, including a commitment to respecting patient confidentiality
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Care that is guided by conscious participation with clients using a number of relational skills including listening, questioning, empathy, mutuality, reciprocity, self-observation, reflection, and an awareness of emotional contexts
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Able to, in a relational context, notice another person’s pain, experience an emotional reaction to that pain, and act in some way to help ease or alleviate the pain
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Takes action to intentionally minimize the potential influence of personal values, beliefs and positional power on client assessment and care
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Recognize how to adapt care to advance client values, interests, and ultimately, promote client health and well-being
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Explores and develops a range of possible alternatives and approaches for care with clients
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Demonstrates ability to serve the ministry by leading and supervising CCWs, supporting their ability to provide high-quality, non-judgemental care.
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Uses a broad base of evidence-informed practice that incorporates research, expertise, client preferences, and other available resources.
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Seeking and using new knowledge that may enhance, support, or influence competence in practice.
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Evidences clear practice of holistically integrating Christian doctrines, teaching and practices into daily living.
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Motivated by the desire to ensure women have justice in their access to information and support for their reproductive health decisions.
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Engaging in relational practice that integrates with existing community services, reduces redundancy and provides a unique contribution to client care.
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Recognizes and respects the intrinsic worth of each human being.
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Able to use…
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