Registered Pharmacy Technician

Founded in 2019, Rx Connect Specialty Pharmacy is a Canadian‑based specialty pharmacy with offices in Mississauga, Ontario, and Calgary, Alberta. Led by experienced healthcare professionals, we specialize in supporting patients who require biologic and specialty medications for chronic conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and other complex therapies.

We are committed to delivering patient‑centred care through innovative, compassionate, and cost‑effective solutions that improve access to therapy, promote adherence, and support optimal clinical outcomes and overall well‑being

Reporting to the Manager, the Registered Pharmacy Technician is a hands‑on role responsible for providing pharmacy technician services at a Remote Dispensing Location (RDL) while actively supporting reimbursement processes for biologic and specialty medications.
The role combines regulated pharmacy duties with reimbursement coordination to support patient access, accurate dispensing, and compliant pharmacy operations.

• Perform core
  Registered Pharmacy Technician duties
  at the assigned Remote Dispensing Location (RDL) in accordance with OCP standards and company policies.
• Support prescription processing, dispensing activities, order fulfillment, labelling, and documentation under the supervision of a pharmacist.
• Maintain accurate patient profiles, prescriptions, and dispensing records in the
  Kroll Pharmacy Management System
  .
• Assist with
  inventory management
  , including receiving, rotation, storage, and documentation of medications.
• Ensure compliance with
  PHIPA
  , pharmacy regulations, and internal SOPs.
• Participate in quality assurance activities, audits, and corrective actions as required.

• Communicate with patients, prescribers, clinics, and healthcare professionals to support patients throughout their treatment journey.
• Verify and investigate insurance coverage, including eligibility, co‑payments, deductibles, and prior authorizations.
• Liaise with
  public and private insurers to determine coverage options and resolve reimbursement issues.
• Support Patient Support Programs (PSPs) and biologic/specialty medication access.
• Provide patient education in accordance with approved protocols, as assigned.
• Stay current with changes in reimbursement policies and payer requirements and elevate issues as needed.

• Registered Pharmacy Technician (RPhT) in good standing with the Ontario College of Pharmacists (OCP) is required.
• Diploma in
  Pharmacy Technician
  or a related healthcare field is required.
• Minimum
  two (2) years of experience
  in pharmacy operations, including dispensing support, documentation, and inventory management.
• Minimum
  two (2) years of reimbursement navigation experience
  involving public and/or private payers is preferred.
• Hands‑on experience with the
  Kroll Pharmacy Management System
  is required.
• Knowledge of special authorization processes, patient support programs, and reimbursement for specialty/biologic medications is an asset.
• Strong understanding of
  PHIPA
  , pharmacy regulations, and professional practice standards.
• Strong organizational, time‑management, and multitasking skills.
• Excellent verbal and written communication skills and ability to work collaboratively in a healthcare environment.
• Proficiency in Microsoft Office applications and comfort working in a paperless environment.
• High level of professional integrity, attention to detail, and commitment to patient‑centred care.

• Competitive compensation package
• Paid vacation, sick, and wellness days
• Monday to Friday daytime schedule
• Free on-site parking
• Supportive and collaborative…