ITSM Operations and Strategy Manager

Manage IT Service Management initiatives and lead teams in achieving operational excellence. Focus on incident response and continuous improvement within a collaborative environment.

As the ITSM Manager, you'll play a crucial role in aligning IT operations with business goals while overseeing the governance of key ITSM processes. Your extensive experience will guide the team in restoring services during disruptions while promoting proactive service enhancements based on performance data. This role involves close collaboration with various stakeholders and delivering insightful executive reports.

Key Responsibilities:

• Lead Incident and Problem Management teams effectively

• Implement ITSM processes according to ITIL frameworks

• Drive incident response and escalations with clear communication

• Oversee continuous service improvement initiatives

• Collaborate with various teams for better service integration

Requirements:

• 10-15 years in ITSM leadership

• 5-7 years in a management role

• Required ITIL certification

• Expertise in data analysis and trend identification

• Proficiency in Service Now or similar ITSM tools

Make impactful changes in IT service management through reliable leadership and strategic process improvements.
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