Service Desk Technician

Final date to receive applications :
Sunday, May 31st, at 11:59 pm

Employment Type:

Temporary Part-Time (1 year) with possibility of extension

Shift:  Rotating shifts (0 to 30 hrs/week), no guaranteed hours
Number of Positions:  1
Hourly Rate:  $38.31 per hour (by July 2026 $ 39.25 per hour)
Waterloo Regional Police Service is an Equal Opportunity Employer that values diversity and champions inclusion. We are committed to developing and supporting a highly skilled, professional workforce that reflects the community we proudly serve.
The Waterloo Regional Police Service provides high‑quality policing to more than 670,000 residents across the Region of Waterloo. Our region is a diverse and prosperous area in Southern Ontario, uniquely characterized by its blend of vibrant urban centres, Cambridge, Kitchener, and Waterloo, and surrounded by the rural townships of North Dumfries, Wellesley, Wilmot, and Woolwich. We take pride in our diversity and remain committed to fostering a people‑focused organization that reflects the strength and character of the communities we serve.
Summary  The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports, and monitors the operation and use of computer systems and networks.
Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
Provide support for users, including smart card and active directory work (i.e., password resets).
Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
You Have:
Successfully completed a one‑year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
Two (2) years of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve members’ hardware or software problems.
Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
You Are:
Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail, and other systems as required.
Able to write and update user manuals and technical reports and produce computer-generated reports as requested.
Able to remain current on new hardware and software technologies.
Why Join WRPS?
Dynamic, team‑focused environment supporting the community.
Employee Assistance Program (EAP) for fitness and wellness.
Hourly Rate: $38.31 per hour (by July 2026 $ 39.25 per hour).

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