Genesys Cloud & Salesforce Integration Consultant; CX Cloud Migration

Role Overview:

We are seeking an experienced Genesys Cloud & Salesforce Integration Consultant to support a strategic migration initiative for a long-standing customer. This role will focus on transitioning from the legacy Open CTI integration model to CX Cloud (Genesys + Salesforce) , ensuring a seamless and scalable contact center transformation.

The ideal candidate will have strong hands-on experience in Genesys Cloud ,
Salesforce Service Cloud , and prior exposure to CX Cloud implementations or migrations within enterprise contact center environments.

About Teqfocus:

Teqfocus is a Data and AI company that helps enterprises build and scale the Agentic Enterprise — connecting the data foundation, the intelligence layer, and the applications teams run their businesses on into a single, coherent architecture.

As a Salesforce Summit Partner, we work in Healthcare, Life Sciences, Financial Services, Insurance, and Hi-Tech — industries where getting AI right matters and the tolerance for failure is low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no sub-contractors brought in when the problem gets hard, and no hand-off to a separate managed services vendor when the project closes.

We run an internal innovation practice that builds the reusable patterns, pre-tested architectures, and industry-specific frameworks that give every Teqfocus client a head start — and give every Teqfocus practitioner work that compounds over time.

We are a diverse, immigrant-entrepreneurial company. We were built on the conviction that the best outcomes come from people who take genuine ownership of what they build — and are trusted to do so.

Key Responsibilities:

• Lead and support the migration from Open CTI to CX Cloud (Genesys + Salesforce)
• Design, implement, and optimize integrations between Genesys Cloud and Salesforce Service Cloud
• Collaborate with business and technical stakeholders to gather requirements and define migration strategy
• Assess current architecture and recommend best practices for scalability, performance, and reliability
• Configure and customize Genesys Cloud contact center solutions integrated with Salesforce
• Troubleshoot and resolve integration, telephony, and data synchronization issues
• Provide documentation, knowledge transfer, and post-implementation support
• Work closely with cross-functional teams including architects, developers, and business analysts

Required

Skills & Experience:

• Proven experience with Genesys Cloud (Pure Cloud) implementations and integrations
• Strong expertise in Salesforce Service Cloud , including CTI integrations
• Hands-on experience with Open CTI and migration to CX Cloud
• Solid understanding of contact center architecture and telephony integrations
• Experience working on end-to-end migration projects in customer service/contact center environments
• Knowledge of APIs, middleware, and integration patterns
• Strong problem-solving and stakeholder communication skills

Preferred Qualifications:

• Prior experience with CX Cloud from Genesys and Salesforce
• Experience working with Canadian clients or remote distributed teams
• Certifications in Genesys Cloud and/or Salesforce
• Exposure to Omnichannel, IVR, routing, and workforce engagement solutions

What We Offer:

• Competitive compensation aligned with market standards
• Remote flexibility depending on project needs
• Exposure to global clients and enterprise projects
• Opportunity to contribute to architecture and technical decisions
• Innovation and learning exposure
• Dynamic role growth and challenging assignments
• Flexible work environment
• Access to internal knowledge-sharing/training sessions

The agentic enterprise is not a future state. It is being built right now, on live production systems, for real clients. If you want to be one of the practitioners building it — this is the right place .
Apply Now!!!