Onsite Technical Support Specialist

Join our team as a Technical Support Specialist located in Cambridge. You will provide first-level support to employees and manage asset life cycles in a dynamic environment.

This position, rooted in our Montreal office, focuses on delivering exceptional customer service while troubleshooting technical issues. Your responsibilities will include supporting both remote and onsite employees, requiring solid communication skills and multitasking abilities.

Key Responsibilities:

• Deliver first-level technical support to employees

• Manage end-to-end asset lifecycle activities

• Configure and deploy hardware and software

• Diagnose and troubleshoot technical issues effectively

• Assist with various Microsoft Business applications

Requirements:

• Strong written and oral communication skills

• Proven customer service and support experience

• Proficiency in Microsoft Suite and Cloud applications

• Ability to multitask and manage time efficiently

• Capable of lifting up to 50 lbs occasionally

Utilize your technical skills and customer focus as a Technical Support Specialist in Cambridge.
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