Job Description & How to Apply Below
At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being.
Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.
Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.
Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?
We have a contract opening for a 3PL Key User.
Location:
Onsite, 25 Wolseley Court, Cambridge
Employment Type:
Contract (12-months)
Schedule:
Monday - Friday, 8:30am - 4:30pm
Pay: $60-65K
PRIMARY DUTIES AND RESPONSIBILITIES The mission of the 3PL Interfaces Key User is to represent end users within the project scope and ensure that the ERP solution supports the target business processes defined by BPOs and SMEs.
The 3PL Key User also supports ERP knowledge transfer and solution adoption by end users. This role contributes during solution build, deployment, and run phases, requiring long-term expertise in system use within the assigned business and geographical scope.
During project, deployment, and ERP evolution phases, the Key User is responsible for the following:
Enable business process alignment, interface design, and solution design Contribute to detailed solution design and help resolve business process issues efficiently.
Capture, qualify, and relay users need to improve solution adoption and satisfaction.
Support the definition of change requests and business requirements to adjust the ERP solution.
Support design of SAP Middleware 3PL / Portal interfaces
Validate order, fulfillment, inventory, receipt, and related logistics integration flows.
Identify mapping gaps and support their resolution with business and IT stakeholders.
Ensure implementation, integration testing, and data quality Test the solution by co-building use cases with BPOs and SMEs, preparing detailed scenarios, identifying test data, and executing test scripts, including ERP reporting checks.
Investigate interface, integration, and data inconsistencies.
Provide feedback on IT solutions, including user interface and user experience considerations.
Support updates to standard operating procedures when required.
Participate in IT validation activities, including risk assessment, test script writing, and test execution.
Support data migration activities, including data cleansing, preparation, and migration testing.
Ensures end users readiness for go live Create user manuals and training materials.
Organize and facilitate training sessions for end users.
Participate in change management activities, including the creation of learning materials that support the transformation process.
Provide Level 1 support to end users and input for Level 2 support.
Create Level 2 support tickets as needed.
During the run phase of the ERP, the Key User:
Organize and facilitate training sessions for end users, including new hires
Provide Level 1 support to end users and input for Level 2 support.
Document…
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