Hybrid Co-op IT Support

Position: Hybrid Co-op IT Support Role at Equitable
Advance your career as a Co-op IT Support Specialist with Equitable in Waterloo, ON. This opportunity offers hands-on experience in customer-focused technical support in a hybrid role.

Equitable is seeking a dedicated Co-op student for its End User Services team. This role focuses on providing first-level IT support, ensuring smooth operations in various technical environments. You’ll have the chance to learn about service desk processes while contributing to a collaborative workplace that values your input and growth.

Key Responsibilities:

• Deliver first-level IT support to end-users

• Handle incidents and service requests effectively

• Engage with ticketing systems like Service Now

• Assist with desktop and hardware troubleshooting

• Participate actively in service management processes

Requirements:

• Currently enrolled in a Co-op inclusive post-secondary program

• Degree in Computer Sciences or related experience

• Familiarity with Office 365 and ITIL processes

• Understanding of Windows environments

• Enthusiastic about technology and problem-solving

Take the next step in your career with Equitable, where your contributions matter!