Professional Services Engineer Job Cambridge area,Ontario Canada,IT/Tech

Position: Professional Services Engineer 1

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC Market Scape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for a meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple:
End Cyber Risk. We’re looking for a Professional Services Engineer 1 to be part of making that happen.

Responsibilities:

Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers

Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development

Primary technical resource for customers and partners during the deployment process, including technical troubleshooting

Engage with multiple constituents at the customer organization – Business and IT

Perform technical needs assessments of customer and/or partners

Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

Perform other projects and responsibilities, as assigned

Required

Skills and Experience:

Bachelor’s degree, or combination of education and relevant experience

CCNA certification or equivalent with history of networking and routing experience

Aptitude and desire for technical learning and growth

Strong experience in customer facing implementation roles – customer advocate

The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.

A broad understanding of current IT infrastructure practices

Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration

Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc):
Cisco, Juniper, Check Point, Palo Alto or Fortinet

Experience developing processes and managing projects in a technology-based service organization

With current and in-depth experience in two or more of the following areas

Small to medium sized business environment networking practices

Endpoint deployment and management (Mac, Windows, Linux)
Microsoft Active Directory (Group Policy, Server Administration, etc)
Virtualization technologies

Firewall technologies

Cloud Platforms – AWS, Azure, GCP

Fanatical devotion to customer service, business quality, and data security

Assist with developing processes and managing projects in a technology-based service organization

The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.

Excellent organizational skills and written/oral communication skills

The ability to be flexible and work in a rapidly changing environment is required

This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office

Some travel may be required – up to 5%. Passport is required.

Nice to have

Skills and Experience:

Linux CLI

Python, Powershell / General scripting experience

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