Technical Support Team Lead

Location: Cambridge, Canada

Type: Full-Time

Since 1992, Powerhouse Controls has been on a mission to be recognized as a world-class, single-source drive and automation systems integration supplier.

We bring exceptional technical and engineering experience to the table, but what really sets us apart is an unsurpassed level of passion and commitment. We listen, question, collaborate, analyze and assess until we’re completely convinced that our recommendation is the best solution possible.

Powerhouse Controls is on the hunt for individuals who embody the spirit of innovation, collaboration, and integrity. We're not just seeking employees; we're searching for trailblazers who share our passion for shaping the future of control systems and automation. If you're fueled by the fire of creativity, if you're driven by a desire to collaborate with a diverse community of experts, and if your commitment to ethical excellence is unwavering, then you're exactly who we're looking for.

At DTG, every deployment is a chance to empower people—not just install systems. As Implementation Team Lead, you'll be the keystone ensuring our deployments are technically excellent, intuitively operable, and customer-owned from day one.

You’re not here to watch from the sidelines. You’re a hands‑on leader who mentors, builds, and oversees deployments that are trusted and sustainable. You’ll be the bridge between our vision for scalable, human-centered automation and the gritty, detail-rich work of making it real on the factory floor.

This role is for someone who leads through action and clarity—ensuring every Automation Integration Specialist is supported, every solution is tested and documented, and every customer walks away saying: “I get it. I own it.”

You will be joining an amazing team with an awesome culture! Below are more perks to joining us!

• Health/Dental Benefits
• Increased Vacation
• Profit Sharing
• Birthdays off with pay
• Flexible work hours
• Fitness incentive
• Career development
• Social and Team building events
• Charitable donation matching
• RRSP/401K Matching
• AAA/CAA Basic membership coverage

Lead Technical Execution

• Oversee system configuration, SCADA/HMI development, and PLC code deployment for customer projects.
• Act as a QA checkpoint for deployment quality—verifying stability, scalability, and alignment with project architecture.
• Perform and supervise testing and commissioning, including FAT, SAT, and live plant validations.

Coach and Mentor

• Guide Automation Integration Specialists through technical execution and problem-solving.
• Build reusable standards and templates to improve deployment consistency.
• Reinforce field best practices across logic development, testing, and documentation.

Own Customer Enablement

• Lead on‑site knowledge transfer and initial training for customer operations teams.
• Ensure the “what, why, and how” of every system is clear, usable, and documented.
• Support early post-deployment adoption and user confidence.

Collaborate Cross-Functionally

• Work with Project Managers and Director of Implementation to align on timelines, risks, and handoff readiness.
• Partner with Platform Solutions Manager to ensure adherence to technical standards and elevate field-based improvement feedback.
• Support Product Manager in translating feedback into toolkit and product improvements

Note: The key accountabilities are not an exhaustive list and other duties may be assigned as needed.

Must-Have

• 5+ years of experience in automation, systems integration, or controls engineering.
• Demonstrated success in PLC programming, SCADA/HMI development, and industrial deployments.
• Experience with AGV/SGV deployments (OTTO, Kuka, ANT).
• Experien…