Commercial Account Representative

Cowan Insurance Group is looking for a highly qualified Commercial Account Representative to join our Commercial Insurance - Programs Team!

This role is reporting to the Supervisor, Programs and Broker Services. You will work closely with the Sales Consultant and Commercial Account Assistant on new and existing clients. You will build and maintain relationships with existing and new clients to maximize retention and identify future opportunities within all lines of business in Cowan Insurance Group. Programs currently managed by the team could include Not-for-Profit, Beauticians, Hospice, Condominiums, Driving School, Hearing Practitioners, Self Storage and Limousine.

• Responsible for all aspects of service on assigned book of business
• Manage renewal information gathering from clients and ensure all necessary applications are completed on renewal
• Negotiate renewal and endorsement terms with insurance carriers
• Review new business and renewal policies to ensure accuracy and completeness
• Make recommendations to client for coverage enhancements identified during renewal review
• Manage day to day requests from clients and insurance companies
• Complete complex Certificates of Insurance for clients
• Request endorsements, including additions and deletions to policy and provide support when needed to Commercial Account Assistant for final processing
• Maintain accurate account billing and correct accounting discrepancies in a timely manner
• Responsible for accounts receivable on assigned book of business and following accounts receivable procedures
• Contribute to the client relationship by providing customer service excellence in all client dealings and attend client meetings as required
• Provide backup support to other members of the program team as required
• Maintain knowledge of all CIG lines of business by attending information sessions to successfully suggest referrals for cross-sell opportunities
• Attend industry events related to program as required

• RIBO license required
• 2 to 3 years previous insurance experience
• Experience in servicing commercial insurance accounts
• High school diploma or equivalent; post-secondary education is an asset
• CAIB or CIP designations (or working toward designations) would be an asset
• Excellent communication skills; written and verbal
• Proficient use of Microsoft Office products (Word, Excel)
• Experience with EPIC would be an asset
• Demonstrate comprehensive knowledge of client exposures
• Demonstrate ability to identify issues and implement effective solutions
• Ability to manage high volume while maintaining attention to detail
• Professional, proactive, and positive work attitude is essential

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

We…