Customs Coordinator - Challenger

Equal Opportunity Employer

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at and we will work with you to meet your needs.

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long‑term, rewarding careers.

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team‑focused environment
• A competitive total‑rewards package, including group benefits and a company‑sponsored retirement savings plan
• Support for professional memberships, training, and certifications

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem‑solving, and continuous learning.

Reporting to the Customs Supervisor, the customs Coordinator is responsible for obtaining clearances for cross‑border freight within the timescales provided by drivers, while ensuring Challenger is compliant with Government regulations established by U.S. and Canada Customs.

Monday to Friday, 11:00 am – 7:30 pm and 2:30 pm – 11:00 pm

On‑site

Non‑Union

Permanent

Salary Range: $43,000 to $51,000

300 Maple Grove Rd, Cambridge, ON N3E 1B7. Office environment.

• Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers
• Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs
• Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed
• Review the details of the shipment and ensure all information is entered accurately
• Prepare and forward paperwork to Customs brokers and drivers to obtain pre‑clearances via email
• Review incoming driver documents for quality and missing documentation and verify recipient broker address
• Monitor shipments clearance by brokers to ensure clearance is done in a timely manner
• Answer inquiries from drivers by satellite, telephone, and in‑person regarding customs clearances
• Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance
• Troubleshoot and problem solve any Customs issues that arise
• Access web‑based portals to view shipments and edit data when needed
• Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms
• Receive/Scan and index Customs paperwork into the company’s indexing system, Synergize
• Send proof of releases/clearances to brokers as requested

• Performs other duties and general housekeeping as required or requested

We’re looking for someone who brings:

• Secondary School diploma
• 1 year of office administration experience
• Proficient in Microsoft Office Applications
• ACE/ACI knowledge is beneficial
• Understanding of cross‑border freight processes

• Strong attention to detail with focus on accuracy and data integrity
• Driver and Customer focused service approach
• Effective written and verbal communication
• Problem solving & analytical thinking
• Commitment to quality

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

We use some technology‑based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.