Customs Coordinator - Challenger

Position: Afternoons Customs Coordinator - Challenger )
Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at  and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role

Summary:

Reporting to the Customs Supervisor, the customs Coordinator is responsible to obtain clearances for cross border freight within the timescales provided by drivers, while ensuring Challenger is compliant with Government regulations established by U.S. and Canada Customs.

Hours of Work:
Monday to Friday, 2:30pm - 11:00pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $43,000 to $51,000

Work Location & Environment:
300 Maple Grove Rd, Cambridge, ON N3E 1B7

Office environment

Key Accountabilities:

In this role, you will:

Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers

Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs

Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed.

Review the details of the shipment and ensure all information is entered accurately

Prepare and forward paperwork to Customs brokers and drivers to obtain pre-clearances via email

Review incoming driver documents for quality and missing documentation and verify recipient broker address

Monitor shipments clearance by brokers to ensure clearance is done in a timely manner

Answer inquiries from drivers by satellite, telephone, and in-person regarding customs clearances

Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance.

Troubleshoot and problem solve any Customs issues that arise

Access web-based portals to view shipments and edit data when needed

Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms.

Receive/Scan and index Customs paperwork…