Carrier Capacity Specialist - Challenger
Role
Summary:
The Carrier Capacity Specialist plays a critical role in driving revenue growth and profitability by identifying, pricing, securing, and converting spot freight opportunities across Canada, Cross-Border, and Intra-US markets. Acting as the organization's frontline freight acquisition expert, this role is responsible for responding to spot-market opportunities, securing carrier capacity, and leveraging market intelligence to maximize gross profit while delivering exceptional customer service.
Working closely with carriers, customers, sales teams, and operations, the Carrier Capacity Specialist combines strategic pricing, carrier procurement, and market knowledge to capitalize on transportation opportunities and support the organization's growth objectives. Success in this role is driven by responsiveness, pricing discipline, profitability, win rates, and the ability to build strong carrier relationships that create long-term value.
Hours of Work:Monday to Friday, 8:00am–5:00pm
Work Arrangement:On-site
Position Type:Non-Union
Employment Status:Permanent
Compensation:Salary Range $75,000 - $80,000 + Incentives/Commissions
Work Location & Environment:300 Maple Grove Road, Cambridge ON ;
Office environment
- Monitor customer portals, spot boards, centralized quote inboxes, and other freight opportunity channels to identify and respond to available freight opportunities.
- Evaluate spot freight opportunities across multiple markets and transportation networks, prioritizing opportunities based on profitability, strategic importance, available capacity, and likelihood of award.
- Develop competitive and profitable spot quotes that align with company pricing strategies and margin objectives.
- Capture new freight opportunities while contributing to overall revenue growth and gross profit performance.
- Identify recurring spot opportunities that may develop into longer-term or dedicated business opportunities.
- Develop and execute pricing strategies using market conditions, historical lane data, carrier feedback, and internal pricing intelligence.
- Analyze freight market trends, capacity conditions, lane-specific dynamics, and transportation costs to support informed decision-making.
- Maintain awareness of changing market conditions and provide valuable insights regarding opportunities, risks, and competitive activity.
- Utilize data-driven decision-making to balance customer competitiveness with profitability goals.
- Contribute to the development and accuracy of organizational pricing intelligence and market knowledge.
- Source and secure carrier capacity to support customer and business requirements.
- Negotiate competitive carrier pricing while maintaining service expectations and margin discipline.
- Build and strengthen relationships with existing, preferred, strategic, and prospective carrier partners.
- Leverage carrier networks and market knowledge to identify capacity solutions in competitive and changing market environments.
- Collaborate with carriers to ensure service requirements, transit expectations, and customer commitments are met.
- Coordinate awarded opportunities through carrier assignment and initial dispatch activities.
- Ensure shipment details, customer requirements, pricing information, and carrier commitments are accurately documented and communicated.
- Execute seamless handoffs to Operations Specialists and Track & Trace teams to support successful shipment execution.
- Maintain accountability for data integrity and shipment accuracy prior to operational handoff.
- Support a positive customer experience through effective communication, execution, and issue resolution.
- Record all quoting activities, carrier interactions, and pricing decisions within approved company systems.
- Capture carrier feedback, market conditions, and pricing intelligence to strengthen organizational knowledge and future decision-making.
- Maintain accurate win/loss reporting and supporting rationale for business analysis.
- Ensure documentation accuracy and compliance with company processes and standards.
- Identify opportunities to improve efficiency, enhance data quality, and strengthen pricing and carrier management processes.
- Contribute to a collaborative spot desk environment where opportunities are managed collectively across customers, lanes, and…
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