Assistant Store Manager
Job in
Cambridge, Ontario, Canada
Listing for:
Fish Recruit
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Management
Retail & Store Manager, Operations Manager
-
Retail
Retail & Store Manager
Job Description & How to Apply Below
The role of Assistant Store Manager is responsible for managing client relations and sales team, implementing sales target program and initiatives and create associated sales metrics for the company.
Key Responsibilities
Support the Director, Retail Operations and Store Manager in overseeing daily operations, ensuring an exceptional client service.Lead, motivate, and mentor a team of sales associates to achieve individual and team sales goalsProvide personalized service and build lasting relationships with customers, offering expert advice on jewelry and Timepieces.Assist in inventory management, merchandising, and maintaining store appearance in line with luxury standardsHandle customer inquiries, concerns, and transactions with professionalism and expertiseCollaborate with Manager and Leads on staff training, performance evaluations, and schedulingStay up to date on industry trends, product knowledge, and new arrivalsResponsible for managing clientele interactions including but not limited to in-person, digital and over the phone to build and maintain relationshipsDevelop sales generation initiatives and opportunities and associated metrics.Manage Customer feedback and issue resolution in professional mannerParticipate in management meetingsAssist with training and development of sales teamEnsure employees follow and represent the company policies and practicesParticipate in recruitment and onboarding of new hiresAssist in performance reviews and feedback for sales teamEnsure product knowledge training is completedCommunicate changes in company processes and policiesDemonstrate effective clienteling measures and supporting team in improving client outreach methods and opportunitiesAssist in event planning, coordination and implementationKey Qualifications
Minimum 2-3 years of retail management experience, preferably in luxury or fine jewellery/watchesStrong leadership skills with a focus on team development and performanceExcellent communication and interpersonal skills to create a warm and inviting customer experienceA passion for luxury products and a deep understanding of jewellery and watch trendsAbility to work in a fast-paced environment, multitask, and problem-solveFlexibility to work evenings, weekends, and holidays as requiredEffective leadership skillsStrong written and verbal communication skillsExceptional organizational skillsApproachable demeanorAbility to work independently and as part of teamEasily adaptable to evolving tasks
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