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Job Description & How to Apply Below
** Why Join Us?
*** Be part of a visionary team challenging traditional ways of working
* Work in a new facility equipped with state-of-the-art tools and technology
* Enjoy a healthier, more comfortable work environment with modern amenities
* Help shape the autobody shop of the future We are seeking an experienced and passionate
** Production*
* ** Manager
* * to lead our Cambridge, Ontario operation. This is an opportunity for a proven collision repair leader to make a meaningful impact by shaping the performance, culture, and customer experience within a state-of-the-art repair centre. This is more than a management role. It's an opportunity to help redefine the future of collision repair. If you are energized by building high-performing teams, driving operational excellence, and creating outstanding customer outcomes, we'd like to hear from you.
** What You'll Be Responsible For
** Operations & Quality
* Lead and oversee all day-to-day production activities within the facility.
* Manage repair workflow, production schedules, parts procurement and resource allocation to maximize efficiency and throughput.
* Identify and remove operational roadblocks that impact cycle times, productivity, and customer satisfaction.
* Maintain strong quality control processes to ensure repairs meet the highest standards.
* Ensure vehicle repairs are completed on time and in accordance with quality standards, OEM procedures, and industry regulations.
* Champion a repair-first philosophy while maintaining exceptional repair quality.
Team Leadership & Development
* Recruit, lead, coach, and develop a high-performing team of technicians and support staff.
* Foster a culture of accountability, engagement, collaboration, and continuous improvement.
* Conduct regular performance discussions, development planning, and succession planning activities to help team members achieve their full potential.
* Lead by example and create an environment where safety, respect, and inclusivity are top priorities.
Customer Experience
* Ensure every customer receives a seamless and professional repair experience.
* Support the team in resolving customer concerns and escalations effectively.
* Collaborate with internal stakeholders to continuously improve service delivery and customer satisfaction.
Business Performance
* Share accountability for the overall financial performance of the centre.
* Monitor key operational and business performance metrics and make data-driven decisions.
* Identify opportunities to improve efficiency, reduce costs, and enhance profitability.
* Manage inventory and resources to support uninterrupted operations.
Health, Safety & Compliance
* Promote and maintain a culture of safety throughout the facility.
* Ensure compliance with all legislative, environmental, and company requirements.
* Maintain equipment, tools, and facilities to support safe and efficient operations.
* Stay current on industry trends, repair technologies, and best practices.
** What You Bring
*** Minimum 5 years of management experience within the collision repair industry.
* Demonstrated success leading production, operations, or collision repair teams.
* Strong knowledge of collision repair processes, workflow management, quality standards, and…
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