Manager, Coordination Excellence

Overview
We are seeking a   Manager, Coordination Excellence   to lead the standardization, integration, and continuous improvement of coordination practices across Ontario. Supporting our nursing, therapy, and personal support service lines, this role will help ensure that coordination processes are efficient, consistent, and focused on delivering the best possible experience for patients, caregivers, and employees.
Reporting to the Director, Coordination Excellence, you will lead a team of coordination professionals and partner closely with operational leaders, clinical teams, and corporate stakeholders to improve workflows, strengthen performance, and advance organizational priorities.
This is an opportunity for a collaborative, solutions-oriented leader who can translate operational data and frontline insights into meaningful improvements, champion best practices, and support the adoption of new processes and technologies across a province-wide healthcare organization.
This position will require some travel as well as some in office expectations.

What We Offer
Competitive compensation package and comprehensive health and dental benefits
Employment perks such as Employee Assistance Program, Recognition Program and access to several Group Discount programs
Rewarding and meaningful work in healthcare
This position offers a competitive compensation range.
The salary range is $82,000 to $100,000,   and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
What

The Role Involves
Strategic Leadership & Standardization
Lead the implementation and ongoing enhancement of coordination practices that align with the organization’s goals, strategic priorities, and operational requirements.
Drive the adoption and consistent application of coordination best practices across service lines (nursing, therapy and personal support) to promote integrated, high-quality care delivery.
Identify, lead, and support process improvement initiatives that enhance workflow efficiency, service quality, and patient-centered coordination practices.
Manage the implementation and sustainment of coordination tools, technologies, and service delivery models to improve operational effectiveness and optimize the patient, caregiver, and employee experience.
Lead and support a team by setting clear expectations, coaching for performance, and creating opportunities for ongoing skill development and career progression.
Act as a coordination subject matter expert for projects, audits, operational reviews, and service model improvements.
Coordination Excellence & Patient Experience
Lead the monitoring and improvement of coordination performance across service lines, partnering with regional leaders and operational teams to identify gaps, implement solutions, and achieve key performance objectives.
Analyze coordination performance data, trends, and key performance indicators (KPIs) to identify opportunities for improvement and support evidence-informed decision-making.
Collaborate with operational leaders and cross-functional partners to optimize coordination workflows, structures, and role accountabilities, enhancing access to care, service quality, patient and staff safety, and overall experience.
Lead and support continuous improvement initiatives that strengthen coordination effectiveness, productivity, quality, and service delivery.
Contribute to the development, implementation, and evaluation of coordination orientation, training, and professional development programs in collaboration with organizational partners.
Support the implementation, adoption, and optimization of technology solutions and digital tools…