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Quality Assurance Manager
Job Description & How to Apply Below
Description
Company Introduction:
Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.
We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.
We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.
Group Division:
Arrow Off-Road Cambridge
Arrow Off-Road Cambridge was established 100 years ago, and developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our people a commitment to quality and continuous improvement, and the opportunity to implement innovative ideas.
At our Cambridge Facility, we fabricate and assemble components for heavy truck, defense, and off-road equipment companies. We feature fitting and welding, metal forming, saw cutting, painting, assembly department, and manufacture everything from small components to large structures, sheet metal to heavy plate.
Compensation Range: $102,000 up to $120,000 anually
Position Summary
The Quality Manager is responsible for developing, implementing, and managing quality control systems to ensure that products and processes meet or exceed established standards.
Primary Responsibilities
Responsible for directing and planning all Quality functions.
Promote a Quality-first culture across all departments.
Managing the requirements from the customer scorecard, proactively reporting results, and continuous improvement initiatives
Manage the overall costs of the Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics
Provide technical support to the plant personnel as it relates to quality.
Responsible for overall department outputs, staffing, and developing the technical competency of the department and product lines.
Ensure compliance with industry standards, safety regulations, and customer specifications.
Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
Develop/introduce a Quality Improvement roadmap for the Division and help to lead the change.
Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
Facilitate process improvement projects to reduce waste, costs, and lead times.
Work with Scheduling and Operations to develop and implement short-term and long-term plans and strategies based on project needs.
Development, generation, and analysis of key operational KPI’s as it relates to Quality performance.
Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
Compliance with all company, ISO 9001, and government procedures and guidelines.
Educational Requirements
Bachelor’s degree in quality management, Engineering, Manufacturing, or related field
Certifications such as Six Sigma (Green Belt/Black Belt) , ISO Lead Auditor , or similar are preferred.
Required Skills & Expertise
5+ years of experience in a quality management role within a metal fabrication and machining environment.
Advance knowledge of metallurgy and welding techniques
Proven experience implementing and managing QMS frameworks like ISO 9001, ISO 14001, or IATF 16949.
Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).
Proficiency in statistical analysis software and quality management tools.
Excellent leadership and team management skills.
Strong analytical, problem-solving, and decision-making abilities.
Effective communication and interpersonal skills to interact with internal teams, customers, and…
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