Quality Leader in Claims Operations

Become a Quality Team Leader at Allianz Partners, overseeing a team dedicated to upholding exceptional quality standards and handling escalated customer concerns. This role focuses on team coaching and operational excellence.

In your key role, you will lead the Quality Specialists within the Transversal Claims Operations. You will analyze data to pinpoint opportunities for improvement and drive operational initiatives. Your ability to manage escalations while conducting performance evaluations will ensure excellent customer outcomes and adherence to compliance regulations.

Key Responsibilities:

• Lead and mentor Quality Specialists for optimal performance

• Analyze and improve complaint resolution processes

• Monitor service levels to achieve team objectives

• Manage escalated customer issues effectively

• Collaborate with claims and compliance teams for improvement

Requirements:

• Associate's degree or equivalent qualification

• 3+ years experience in quality assurance or insurance

• Previous leadership experience preferred

• Strong analytical and decision-making skills

• Proficiency in operational reporting

Enhance customer satisfaction and operational quality as a leader in Allianz Partners.
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