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Job Description & How to Apply Below
Based out of our Value Buds Tri City Plaza location, in Cambridge, ON, we are looking for experienced Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip‑top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.
We’re looking for go‑getters who love to meet new people and cultivate relationships and are excited to learn more about this up‑and‑coming industry.
Role And Responsibilities
Customer Offering
Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products, strains and consumption methods
Day to Day Operations
Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying up‑to‑date with industry legislation, trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and re‑stock products regularly
Regulatory Adherence
Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
Comply with Nova Cannabis’s policies, standard operating procedures, and practices
Experience and Qualifications
Minimum 2 years of customer service experience
Minimum 2 years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid Cann Sell certification
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Ontario
Personal Characteristics and Requirements
Excellent customer service skills; positive attitude, charismatic, very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Open‑minded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanor
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 19 years of age or older
Must have reliable transportation to commute to/from work
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