Pet Groomer & Salon Trainer Job Cambridge area,Ontario Canada,Retail

Pet Smart does Anything for Pets – JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life at Pet Smart

Our associates are the heart of Team Pet Smart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly

Health & Wellness Benefits*

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. as well as providing feedback into associate performance reviews, disciplinary action and promotions.

Responsible for developing new and existing associates through bather and/or stylist certification process.

Identifies candidates internally to attend academy training to become stylists.

Delegate and validate completion of daily tasks for salon.

Address and administer associate complaints and grievances.

Recognizes and celebrates associates driving overall associate engagement.

Salon and Overall Store

Experience:

Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online, and responding to general pet parent concerns.

Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.

Engages with pet parents at checkout to drive connection and rebooking.

Communicates and drives pet parent engagement around marketing promotions.

Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.

Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.

Independently performs full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with Pet Smart’s bathing standards and procedures.

Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.

Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.

Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.

Maintains communication with Experience Leader on business trends and provides best practices to suggest for implementation.

Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty.

Recommends, informs, and sells services and merchandise.

Assists and works in other departments as required. Other duties may be assigned.

Qualifications

2+ years grooming experience; may be asked to complete a technical exam.

Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed

Proficiency with use of tools, equipment and products to perform technical work safely.

Proficiency in computer…