Dispensary Sales Associate (P​/T

Position: Dispensary Sales Associate (P/T)
This dynamic role supports both  Nicotine Vape  and  cannabis retail  operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

KEY RESPONSIBILITIES:

Welcome and assist all customers with professionalism and warmth
Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
Ensure a high level of  customer engagement , suggestive selling, and product education
Demonstrate that  guest service is the top priority  by responding with urgency and courtesy
Confidently  upsell  and  cross-sell  products to achieve personal and store sales goals
Work collaboratively with the management and sales team to  maximize revenue
Handle customer feedback or concerns in a professional, service-oriented manner
Store Operations & Compliance   Ensure proper  age verification (19+)  for all customers in accordance with  AGCO  and  Smoke-Free Ontario Act  regulations
Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
Support with inventory control, including receiving shipments, organizing stock, and rotating product
Participate in store events, safety inspections, and internal audits
Keyholder Duties (as assigned)   Open and close the store in accordance with security and operational procedures
Perform end-of-day cash reconciliation and reporting
Lead the sales floor in the absence of a manager and delegate tasks appropriately
Ensure adherence to all store policies and safety protocols during your shift
Act as a point of contact for staff and customers during keyholder shift

Qualifications:

Must be  19 years of age or older
Valid  Cann Sell Certification  required (must be provided prior to start date)
1+ years of retail or customer service experience, preferably in a regulated industry
Experience handling cash and operating a POS system
Previous keyholder or leadership experience is an asset
Strong communication, organization, and problem-solving skills
Reliable, responsible, and able to work independently or as part of a team
Open to feedback and committed to  continuous improvement

Physical Requirements:

Ability to  stand for 8–10 hours  per shift on tiled surfaces
Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)
Comfortable working in a fast-paced, regulated retail environment
Why Work With Us?
Be part of a leading company in Ontario’s cannabis and vape retail industry
Employee discounts, training, and internal advancement opportunities
Inclusive, team-focused environment with a growth mindset
Play a key role in shaping the customer experience and daily operations
Our operating hours are 7 days a week and may range from 9am to 8:30pm
Part-time hours range : 00- 31 hours per week
Full- time hours range : 32 – 44 hours per week
Job Types: Full-time, Part-time, Permanent
True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.
We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.
Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code.
Please notify us as soon as possible should you require any assistance during the recruitment process.

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