SmartComm Developer; Thunderhead​/ECM), Engineering

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

We are seeking a SmartCOMM Developer with strong experience in Smart Communications development, document composition, print workflows, spool/output processing and JavaScript.

This role will design and maintain SmartCOMM templates, data models, shared content, and output configurations to support high-volume print and digital communications.

The ideal candidate should have hands‑on experience with SmartCOMM Advanced Template Designer, Business Content Studio, data mapping, XML/XSD, batch configurations, print output generation, spool files, and integration with enterprise systems such as Guidewire. Experience with insurance communications, print/mail operations, and archival workflows is preferred.

• Design, develop, configure, and maintain SmartCOMM templates, layouts, shared content, style sets, and data models for business communications.
• Build and support print‑ready documents, including static and dynamic layouts, headers/footers, conditional sections, reusable content blocks, forms, letters, notices, policy documents, billing documents, and claims correspondence.
• Develop and maintain SmartCOMM data models, including XML schemas, business object mappings, input data structures, and transformation logic to support accurate document generation.
• Configure and support batch and on‑demand document generation workflows, including template selectors, output configurations, batch configurations, and post‑processing requirements.
• Create and execute unit testing, component testing, regression testing, and document validation to ensure output accuracy across print and digital channels.

• Support print processes and spool management, including generation of print output files, print streams, file packaging, sorting, bundling, archival copies, and coordination with downstream print vendors or print operations teams.
• Maintain technical documentation including template design specifications, data mapping documents, print/spool handling instructions, deployment notes, and operational support guides.
• Support print processes and spool management, including generation of print output files, print streams, file packaging, sorting, bundling, archival copies, and coordination with downstream print vendors or print operations teams.
• Troubleshoot issues related to document rendering, missing data, formatting defects, print output, spool files, pagination, barcode/OMR marks, envelopes, inserts, and delivery channel failures.

• Work closely with business analysts, product owners, QA teams, business stakeholders, print operations, and external vendors to gather requirements and translate them into technical SmartCOMM solutions.
• Model team values including ownership, curiosity, and open, constructive communication
• Participating as a core member of Gore IT’s distributed network of senior technical resources, contributing expertise and alignment across shared engineering concerns such as platform stability, release…