Agent Operations Specialist Job Cambridge area,Ontario Canada,Transportation

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role

Summary:

The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including order entry, track and trace, customer/carrier communication, and issue resolution.

Hours of Work: Monday to Friday, 8:00am to 4:30pm
Work Arrangement: On-site
Position Type: Non-Union
Employment Status: Full-Time
Compensation: $48,000 - $53,000
Work Location: 300 Maple Grove Road, Cambridge, ON

Key Accountabilities:
In this role, you will:

Order Management

Enter and update loads accurately in TMW

Confirm pickup and delivery details, and ensure all shipment data is complete and accurate

Monitor shipments and update status changes as needed

Customer Service Support

Act as a day-to-day extension of the agent's team by communicating with their customers as needed

Provide proactive updates, respond to customer inquiries, and resolve service issues with professionalism

Escalate urgent issues to the agent or appropriate internal team

Carrier Procurement

Assign carriers to booked loads and send rate confirmations

Confirm carrier credentials and compliance with company requirements

Documentation & Compliance

Ensure all customer and carrier documentation is collected, uploaded and maintained accurately

Track accessorial charges, PODs, and ensure billing readiness

Support agents in maintaining compliance with internal procedures and industry regulations

System & Reporting

Utilize internal systems (TMS, Synergize, etc.) to track, manage and document shipments

Generate reports or provide load updates when requested by agents or customers

Back Up Agent Support and Logistics

Provide coverage for agent support and carrier set up when required

Qualifications:
We’re looking for someone who brings:

Education & Experience:

Post-secondary degree or diploma

Intermodal/drayage experience would be an asset

1-3 years’ prior work experience in a freight brokerage, transportation operations, or customer service within logistics.

Intermediate to advanced Microsoft Office skills (Word, PowerPoint, Excel and Outlook), experience with TMW, Sales Force or other CRM’s encouraged

Experience or knowledge of supply chain management, logistics and/or the transportation industry

Skills & Attributes:

Demonstrated ability to collaborate effectively and independently with individuals at various levels is required

Strong computer skills

Ability to work independently on projects

Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines

Strong verbal communication skills, relationship building and interpersonal skills

Active listening

Professional writing, editing and proofreading skills

Strong customer service focus

Ability to exercise tact and judgment in managing a diversity of internal and external contacts

Proactive attitude and takes initiative

Well-organized, enthusiastic, creative, professional and a positive team member


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