Tenant Coordinator

Overview

POSITION TITLE:

TENANT COORDINATOR

DEPARTMENT: OPERATIONS

FLSA STATUS:
Non-Exempt

UNION: NONE

The primary purpose of this position is to provide assistance and support to both central office staff as well as field staff. This is an “on call” per diem position without benefits and with a restriction of less than 30 hours a week. Individuals must be tenants of CHA or hold section 8 vouchers through CHA. Individuals could perform moderate complex clerical work, involving a variety of clerical tasks such as typing, filing and answering telephones as well as various site related duties as noted below.

Duties are performed under the general supervision of a Department Head, Housing Manager, or other appropriate supervisory personnel. All activities must support the Cambridge Housing Authority’s (“CHA” or “Authority”) strategic goals and objectives and produce results that accomplish the goals of the assigned department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must be tenants of CHA or hold section 8 vouchers through CHA.

High School Diploma or equivalent and administrative/secretarial experience in an office environment preferred. An equivalent combination of education and experience may be considered. Ability to speak another language other than English is a plus.

• Strong computer skills (Microsoft Office). Ability to learn other computer software programs may be required by assigned tasks.
• Ability to speak another language in addition to English is useful, especially Spanish, Haitian Creole, Mandarin, Cantonese, Amharic, Russian and Portuguese

• Types materials and correspondence from rough copy
• Maintains filing system
• Answers phones and helps to answer general inquiries related to the department or housing development
• Operates a variety of office machines such as computer, typewriter, calculator, photocopier, etc.
• Performs other related duties as assigned
• Flyer Delivery – Delivers flyers/notices to residents as directed
• Elevator Assistance - Provide assistance to residents when elevators are out of service; must be able to make multiple trips up flights of stairs
• Escort - Provide escort for unit inspectors and monitor activity
• Packing Assistant - Assist residents with packing to move (ability to lift 50 pounds)
• Measuring Assistant - Provide assistance to project managers by taking notes and holding tape measure
• Open and close the community room for meetings
• Perform other related duties as assigned

Behavioral

Competencies:

Commitment;
Customer Service;
Effective Communication;
Responsiveness and Accountability;
Teamwork

• Basic knowledge of general departmental practices and procedures
• Skill in typing and filing
• Ability to understand and follow verbal and written instructions
• Ability to perform moderately involved arithmetical computations
• Ability to operate office machines
• Ability to communicate effectively with others
• Ability to maintain confidentiality regarding information regarding residents

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate.

The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds and walk up flights of stairs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Per-diem, hours vary. Not more than 30 hours per week.

Note:

This description reflects the job’s essential duties and general responsibilities and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with the position.