Temporary Administrative Assistant

The Temporary Administrative Assistant will assist with administrative support for the Department of Veterans’ Services by performing a variety of functions related to the administration of both M.G.L. Ch 115 Veterans’ Benefits program and the U.S. Department of Veterans’ Affairs (VA) Benefits program, to include planning. Maintain proficiency in M.G.L. Ch 115 and VA electronic case managing systems (Onbase, TVB, Military Records Operations, and all related or modified systems).

Specific duties include but are not limited to the following:

• Answer and direct incoming telephone calls, providing professional and courteous customer service.
• Provide general information and guidance regarding veteran benefits, programs, and services.
• Prepare, process, maintain, and organize veteran-related files in accordance with established procedures.
• Assist in the preparation of required reports and documentation related to veterans' services.
• Gather and compile data necessary for the completion of reports, and other administrative requirements.
• Provide administrative support to the Veterans Department, assisting with a variety of departmental tasks and projects.
• Coordinate mailings and verify veteran attendance for programs, events, and activities.
• Assist with the proper documentation, filing, retention, and safeguarding of confidential records and information.
• Support event planning and outreach efforts, including mailings, marketing, participant registration, and attendance tracking.
• Perform other related duties and responsibilities as assigned.

• Excellent organizational skills and ability to prioritize and multi-task.
• Ability to work in a confidential environment as a reliable team member.
• Motivated to work independently under general supervision.
• Background in Veterans’ benefits and Human Services preferred.
• Excellent computer skills.
• Demonstrated skills with Microsoft Suite.
• Ability to communicate orally and in writing with a diverse population.
• Honorably discharged military Veteran, Blue or Goldstar family member preferred.
• High School Diploma or equivalent required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access, input, and retrieve information from a computer.
• Answer telephones and maintain multiple files.
• May require minimal lifting of up to 10 pounds.

General office environment with air conditioning and fluorescent lighting. Noise level can be high as the office is active with phone calls and walk in applicants.