Records and General Information Specialist

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth

C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education’s (DCE) Registrar’s Office, the Records and General Information specialist assists students with general inquiries via email and phone; resolves issues with student biographical data; reconciles duplicate accounts; maintains documentation.

The Records and General Information Specialist is responsible for records maintenance and customer service within the Registrar's Office, serving approximately 20,000 Extension and Summer School students.

• Updates and maintains student  biographical records in Student Information System (SIS) in compliance with Harvard University requirements.
• Processes legal name changes, address changes, and demographic data changes and corrections.
• Identifies and reconciles duplicate student records.
• First point of contact for DCE Registrar's Office inquiries and manages a high-volume email inbox.
• Provides customer service and administrative support for various registration requirements and processes, including but not limited to placement tests, pre-requisites, maximum enrollment policies.
• Maintains confidential student paper files; manages secure file area; assists with file archiving.
• Provides excellent customer service to students, instructors, and DCE colleagues.
• Attends monthly frontline staff group meetings.
• Performs related duties as required.
• Occasional weekend and evening overtime required.

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Sitting at a desk for long periods. Occasionally carry boxes of paperwork.

• Three years of office/customer service experience required.
• Education beyond high school may count toward experience.

• Bachelor's degree preferred.
• Experience with Banner SIS and Sales Force CRM a plus.
• Proficiency with Microsoft Office software
• Experience in a university setting preferred
• Excellent oral and written communication skills.
• Strong interpersonal skills; organizational skills and follow-through; accuracy and attention to detail.
• Experience working with a diverse population, including non-native English speakers; ability to work well under pressure and collaborate across departments.
• Experience providing a high level of clerical and administrative assistance with great attention to detail, ability to handle a…