Director of Leadership Excellence and Customer-Facing Skills

Job Title:

Director of Leadership Excellence and Customer-Facing Skills

Location:

Cambridge or MA, Morristown, NJ

About the Job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Our Team:

The Director of Leadership Excellence & Customer-Facing Skills reports to the Head of Field Learning and Development and manages a team that develops, and implements leadership development, customer-facing skills, and strategic account management solutions across General Medicines, Vaccines and Specialty Care. This position will work closely with Senior Field leadership, People & Culture, Field Learning and Development peers, and Global Commercial Training colleagues to understand the needs and gaps to be addressed to ensure that the customer-facing organization, both leaders and individual contributors, are equipped with the skills and competencies to drive the success of our business.

Critical to this role is providing harmonized solutions, while considering necessary customization at the therapeutic and functional level; all in a compliant manner.

This position requires a strong background in leadership, customer facing skills, strategic account management, project management, adult learning, training, and strategic thinking. The selected candidate will be responsible for delivering solutions to address known behavioral and skill-based issues to drive performance and business results for both the leaders and members of customer-facing teams. The ideal candidate should also possess a strong bias towards enterprise leadership, needs-based design and development, proactivity, clear communication and tendency towards optimizing solutions, both in quality and efficiency.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities:

As a leadership team member of the Customer Facing Capabilities/Commercial Training organization, the Director of Leadership Excellence & Customer-Facing Skills will be accountable to:

* Leading the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors.

* Partnering with senior leadership to identify, prioritize and execute skill development for their respective customer-facing teams, aligned to the business's strategic imperatives

* Prioritizing training needs in order to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors.

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