Global Customer Experience Business Partner

As a Global Customer Experience Business Partner within our Franchises Omnichannel Business Partnership team, you'll embed customer experience vision into brand and franchise strategies — and drive omnichannel excellence across global and local teams. Ready to get started? Ready to push the limits of what's possible? Join Sanofi's Go-to-Market Capabilities (GTMC) organization — a team built to drive best-in-class commercial capabilities across the business.

GTMC exists to modernize how we operate: removing silos, standardizing tools and processes, and accelerating the capabilities that matter most. As part of the Customer Experience Capabilities pillar, you'll help define Sanofi-wide customer engagement standards, shape executional best practices, and partner closely with business teams to bring omnichannel strategies to life — at scale, and with real impact. Ready to push the limits of what’s possible?

Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Serve as a trusted strategic partner to global and local franchise teams — proactively identifying omnichannel challenges, proposing concrete solutions, and driving end-to-end ownership from strategy definition to on-the-ground implementation.
• Shape asset-tailored omnichannel strategies in close partnership with cross-functional teams, translating global vision into locally relevant, actionable plans that reflect market realities.
• Lead the translation of global customer experience strategy into Glo Cal engagement campaigns and fit-for-purpose content plans — bridging the gap between global ambition and local execution.
• Propose and embed innovative approaches — including generative AI and emerging capabilities — to strengthen omnichannel deployment and raise the bar on execution standards across markets.
• Drive change management efforts that accelerate adoption of best-in-class practices, ensuring franchises and markets are equipped and empowered to deliver with impact.
• Partner with franchises to build omnichannel capabilities and ways of working that scale — from global frameworks to local activation.
• Define and track key performance indicators to measure customer experience progress, and translate insights into strategic recommendations — in close partnership with the Insights & Analytics team.

• Significant experience (10+ years) in a commercial operations environment, with a strong understanding of how global pharma businesses operate.
• Hands-on experience (3+ years) working in a multi-channel or omnichannel environment.
• Expertise in omnichannel and digital marketing, including content management, process design, and change management.
• Strong project management skills with a track record of driving pace and acceleration.
• Consultative mindset with the ability to influence without authority — you build trust, shape thinking, and move teams forward without relying on hierarchy.
• Exceptional cross-functional collaboration skills — able to gather information from diverse sources, synthesize insights, and consolidate them into clear, actionable recommendations.
• Ability to leverage networks, develop people, coach, give feedback, and empower…