Business Transformation Manager

Tempur is one of the UK’s leading mattress and pillow brands and number 1 in the premium price segment. We are a growth orientated, consumer focused, omni-channel company with an annual marketing spend of £10m.

We started our UK business 35 years ago selling our unique, innovative products and we have changed the UK mattress market. We sell directly to consumers via our online business and 12 retail brand stores. We also have strong retail partnerships with the UK’s leading furniture retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village.

Tempur UK is owned by Somnigroup International (NYSE listed), the world’s largest bedding company, dedicated to enriching people’s lives through the power of a good night’s sleep. Somnigroup’s purpose is to drive long-term returns through sustainable competitive advantages and disciplined capital allocation. Somnigroup’s fully‑owned businesses include Tempur Sealy, Mattress Firm, Leggett & Platt and Dreams, which collectively serve the evolving needs of consumers in more than 100 countries worldwide.

We are guided by our core value of Doing the Right Thing and committed to our global responsibility to protect the environment and the communities in which we operate.

Tempur is a high‑growth, market‑leading company undertaking major transformation focusing on both system optimisation and process improvement. A newly created opportunity has arisen for a Process and Project Manager to lead a business‑critical transition focusing on optimizing local business processes. You will join a business undergoing meaningful change, where your leadership will directly influence future ways of working.

The role will report to the UK Managing Director, liaise with department managers and international support teams. This role will be pivotal in delivering improvements across internal workflows, driving‑up system adoption and enhancing Dynamics 365 CRM to drive operational efficiency. We need someone who is a quick learner, good at problem solving, understands technical conversations and can translate that to operational teams to support successful projects implementation.

This role will also require strong people skills working with senior stakeholders in and outside the UK. Communication skills, a positive mindset and experience in engaging with teams and brining them along the journey are all critical skills to be successful in this role.

• Analyze and Optimize/Develop local business processes (Focus Operations/Supply Chain Management). Make sure that local processes are aligned with international processes and ensure compliance with local and international regulations
• Work with local operation team to identify areas of improvement by conducting analysis of existing processes and workflows. Identify inefficiencies, bottlenecks, redundancies and process that can be streamlined or eliminated. Implement optimization strategies to enhance workflow and user adoption
• Tracking local and international projects timelines, risks, and deliverables to ensure milestones are met and successful implementation
• Coordinate initiatives with local and international teams, serve as the primary point of contact for stakeholders. Handle strategic planning, resource allocation, and risk management
• Collaborating with international ERP technical teams to ensure Dynamic 365 and CRM configuration meets business needs
• Providing training, documentation, and post‑go‑live support to internal users
• Supporting continuous improvement initiatives and data integrity within the ERP and CRM system

• Bachelor’s degree in business administration, Project Management, or equivalent experience
• Project management certification…