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Member Experience Specialist II, Branches

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Massachusetts Institute of Technology
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Member Experience Specialist II, Branches

Join to apply for the Member Experience Specialist II, Branches role at Massachusetts Institute of Technology
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Posting Description

The Member Experience Specialist II, Branches is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.

Job Requirements
  • Required: High school diploma or equivalent certificate of education; a minimum of three years of experience; great communication skills and patience and leadership skills to resolve complicated member issues; and be fully versed in all our products and services and able to effectively cross-sell.
  • Preferred: One or more years of experience with financial services, cash handling, credit card transactions, and balancing.

Expiration Date:
12/17/2025

Seniority Level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industry

Higher Education

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