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Member Experience Specialist II, Branches
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-01-01
Listing for:
Massachusetts Institute of Technology
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Member Experience Specialist II, Branches
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Posting DescriptionThe Member Experience Specialist II, Branches is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.
Job Requirements- Required: High school diploma or equivalent certificate of education; a minimum of three years of experience; great communication skills and patience and leadership skills to resolve complicated member issues; and be fully versed in all our products and services and able to effectively cross-sell.
- Preferred: One or more years of experience with financial services, cash handling, credit card transactions, and balancing.
Expiration Date:
12/17/2025
Mid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing
IndustryHigher Education
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