Product Design Director; Individual Contributor), Concierge Products & Card

As a Product Design Director on the Concierge Products & Premium Card teams, you’ll leverage your elite design craft and strategic vision to lead high-impact, highly complex projects while pioneering modern approaches to product design. You will integrate emerging AI tools and intelligent workflows into the design practice—acting as a force multiplier across the team. Rather than working in isolation, you will bring others along by establishing playbooks, mentoring teammates, and raising the baseline of execution across the organization.

You’ll collaborate deeply with research teams, Product, and Engineering leadership to translate complex capabilities into intuitive, high-value customer experiences.

Leverage deep expertise across interaction, visual, and service design while actively embedding AI-assisted tools and workflows into the design lifecycle. Establish modern frameworks and rapid prototyping capabilities that elevate practice maturity and team velocity.

Act as a force multiplier for the entire design organization. Elevate collective craft through active mentorship, structured knowledge-sharing, and constructive critique—upskilling peers in AI capabilities, design strategy, and execution so the whole team grows together.

Shape long-term product direction by integrating design craftsmanship, user insights, business strategy, and emerging technologies. Partner with senior cross-functional leaders to ensure human-centered design principles drive key architectural and product choices.

Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.

Demonstrate expert knowledge of products, processes, customer segments, competitors, and market trends, applying relevant insights to ground design choices in clear business value.

Tackle complex, systemic challenges by combining data capabilities, technical constraints, and modern tooling to build bold, scalable digital solutions.

Connect the dots across teams, platforms, and lines of business, fostering open processes that bring cross-functional partners together to deliver cohesive, end-to-end customer experiences.

Present work confidently across levels and functions, leveraging strategic frameworks and data-backed stories to simplify complex technical ideas, align senior stakeholders, and advocate for user-centered outcomes.

The ideal candidate has a strong portfolio demonstrating hands-on craft, strategic influence, technical innovation, and evidence of uplifting design capabilities across a broader team.

• At least 8 years of experience in product design role

• At least 10 years of experience in product design role
• Proven track record leading complex, high-impact product design initiatives from concept through delivery
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience integrating AI tools, automation, or generative workflows into product design and prototyping practices
• Experience mentoring designers and scaling design practices, tools, or frameworks across an organization
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating…