Financial Aid & Student Accounts Counselor

Financial Aid & Student Accounts Counselor

We’re looking for a Financial Aid & Student Accounts Counselor who is passionate about helping students and families understand their financial options for college. In this role, you’ll work in a busy student service center, assisting people over the phone, by email, and in person. You’ll help answer questions about financial aid, billing, loans, and school policies to support student success.

The position offers a pay rate of $27 per hour.

• Help students and families understand their financial aid, student bills, loans, and payment options
• Solve problems related to student accounts and financial aid, including fixing errors and helping with refunds
• Provide clear, friendly support to anyone who contacts the office—students, families, alumni, or other partners
• Work with other departments to resolve account issues and remove holds
• Make sure all work follows current rules, policies, and privacy standards

• 3+ years of experience working in financial aid, student accounts, or another area in higher education
• Strong understanding of school policies and financial aid rules
• Ability to handle private information responsibly
• Great communication and problem-solving skills
• Comfortable working in a fast-paced and diverse environment

• Experience giving presentations or running workshops
• Familiarity with school systems or databases
• Knowledge of student loan repayment and financial aid regulations
• Skills in editing digital content or using online communication tools

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.