Director of Student Success

The Director of Student Success reports to the Dean of Students. Directs all programs and services within the Office of Student Success while providing support to students. Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in the academic departments as well as other University offices in the communication and interpretation of Harvard Griffin GSAS policies.

Works closely with Dean of Students and members of the Harvard Griffin GSAS Senior Leadership Team in development and implementation of policies and procedures.

• Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs.
• Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns.
• Advises individuals and groups in support of students' well-being, success, and completion of degree requirements.
• Leads and facilitates division-wide assessment activities and projects.
• Oversees an Assistant Director and a support staff member.

• Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs.
• Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns.
• Advises individuals and groups in support of students' well-being, success, and completion of degree requirements.
• Leads and facilitates division-wide assessment activities and projects.
• Oversees an Assistant Director and a support staff member.

• Under the supervision of the Dean of Students, manages Harvard Griffin GSAS Community Standards and codes of conduct and advises students when infractions occur.
• Serves as Secretary of the Harvard Griffin GSAS Administrative Board and has oversight of meetings and correspondence with Board members; records actions taken and assists in communicating decisions as appropriate.
• Oversees Harvard Griffin GSAS Student Affairs Administration policies and procedures and liaises with the Office of General Counsel as required.

• Partners with the Office of Student Services and Academic Programs, advises students in need of support services. Assists with the management of student crises or immediate student life issues.
• Manages the MBTA Student Pass Program, student funding requests and other student services.
• Manages conduct records verification and Dean's Certification requests. Assists students requesting to see their educational record.
• Serves on the on-call rotation.

• Contributes to large-scale University-wide events and activities such as Orientation.
• Oversees Harvard Griffin GSAS Diploma Awarding Ceremony at Sanders Theatre on Commencement Day attended by 600+ graduates and 1200+ guests including management and supervision of 50+ event staff.

• Represents Harvard Griffin GSAS and advocates for graduate students on multiple committees, working groups and with University offices including Global Support Services, the Office of Financial Aid, FAS Registrar's Office, Harvard International Office, University Health Services and other University partners.
• Serves on Harvard International Emergency Management Team (IEMT) and Harvard Griffin GSAS Local Emergency Management Team (LEMT).
• Provide ad-hoc guidance towards department-wide initiatives and special projects as assigned

• Designs and implements programs to enhance the quality of the student experience and promote student success; manages the processes, outreach, content, and finances.

Work…