EyeCare Advisor

Lens Crafters is a place for visionaries, blending state‑of‑the‑art technology with a truly personal approach to eye care. This role supports Lens Crafters’ mission to deliver the highest quality optometric care through exceptional customer service and seamless integration of clinic and retail functions.

The Eye Care Advisor creates exceptional value in customers’ lives by delivering the Lens Crafters Experience. The role ensures all patients receive the highest quality care, drives key performance indicators, and links the doctor and retail operations together.

• Greets customers without delay (within 30 seconds).
• Answers the telephone promptly (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products, and services.
• Reviews prescriptions and/or patient information carefully; identifies special needs and consults with the Optician, Managing Doctor, or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information accurately and with attention to detail.
• Collects proper payment following company security procedures and retains proper change for a variety of transactions (credit cards, layaways, discounts, insurance, and coupons).
• Explains “One Hour” processing and expected delivery times to customers.
• Takes pride in the appearance of the store and ensures visual displays meet company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communication, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge; accurately describes the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any patient questions.
• Provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.