Consumer and Business Banking Senior Relationship Banker, Square, Cambridge, MA

Consumer and Business Banking Senior Relationship Banker – Central Square, Cambridge, MA

Join Santander Bank, N.A. to apply for the Consumer and Business Banking Senior Relationship Banker role.

Santander is a global leader and innovator in the financial services industry and is evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey, and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference.

• Independently manage a portfolio comprised of both high‑value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach.
• Be the expert on Santander products and services and articulate the benefits that will help customers based on their needs.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Recommend and deliver needs‑based solutions while also identifying and introducing key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Employ critical thinking and problem‑resolution skills to address client inquiries and challenges effectively.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

• High school diploma, GED, or equivalent education – Business Management, Finance, or equivalent field (Required).
• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education (Preferred).
• 5+ years of experience selling products and/or services in an incentive‑based environment (Required).
• 2+ years in financial services with direct experience acquiring new client relationships and developing existing client relationships (Required).
• 12+ months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role (Required).
• 12+ months of customer service experience within a high‑volume, fast‑paced and constantly changing environment (Required).
• Motivated to help people achieve financial goals.
• Strong financial acumen with a general knowledge of consumer and small business products, and lending.
• Proven track record in sales and cross‑selling products and services.
• Proven ability to manage a portfolio of clients effectively.
• Proven relationship‑building skills and a customer‑centric approach.
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
• Ability to use critical thinking to solve problems and provide solutions to customer issues.
• Excellent communication, consultative and influence skills both verbal and written.
• Demonstrated proficiency using the phone to engage with customers.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.