Case Management Associate

Join to apply for the Case Management Associate role at Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Reporting to the Manager of Case Management and working under the direction of the Case Managers (CM) and Social Work (SW) staffs, the Case Management Associate provides support to Case Managers and Clinical Social Workers with routine and regulatory clinical and administrative functions.

• Provides administrative support related to the discharge process through faxing, copying, and scanning of information, including but not limited to referral sources, insurers, PCP offices; booking rooms for family-team meetings; assisting patients with securing new PCP’s prior to discharge; researching DME providers.
• Supports the process of patient referral to SNF, home care, and outpatient. The referral process includes entering clinical information into the 4
  
  NEXT referral system and managing the communications regarding acceptance and bed offer or denial with facilities; referrals to outpatient via SharePoint; and contacting home care agencies via telephone with pre-referral information and to establish a start of care date; initiating the patient care referral paperwork.
• Supports the insurance authorization and continued stay process by making initial contact with the insurance CM to confirm contact information and to establish contacts between the payer and SRH CM; submitting fax and online requests for continued stay authorization and monitors the decision from the payer.
• Researches available community resources at the request of the CM or SW.
• Assists the CM, SW, patient and/or family with applications for community resources, such as PT1, handicap placards, and specialized funds.
• Maintains a database for insurance-based processes, e.g. denials and appeals, Medicaid conversion requests and decisions.
• Contacts patients after discharge to home to complete the “Post Discharge Follow-up Phone Call” process and documents the calls per department protocol.
• Other duties will be assigned.

Required:

High school diploma or equivalent

Preferred:
Bachelor’s of Social Work from an accredited institution or equivalent experience, with a complimentary Associate Degree.

Preferred: A minimum of 1-2 years of clinical and/or community resource experience
.

• Computer proficiency required. Microsoft Office applications preferred, with ability to learn new software.
• Highly developed communications and interpersonal skills, working with diverse populations.
• Work independently, be self‑directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
• Attention to detail.

Remote Type
:
Onsite

Work Location
: 1575 Cambridge Street

Scheduled Weekly Hours
: 40

Employee Type
:
Regular

Work Shift
:
Day (United States of America)

Pay Range
: $18.22 - $26.06 / Hourly

Grade
: 3

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for…