Director, Patient

Bios Life is developing next-generation cancer surveillance technology that modernizes and scales long-term cancer follow-up care. We integrate evidence-based clinical frameworks, technology-enabled workflows, and diagnostics into accessible, high-quality screening and survivorship models. The company is based in Cambridge, Ma with an office in the UK.

Bios Life is developing next-generation cancer surveillance technology that modernizes and scales long-term cancer follow-up care. We integrate evidence-based clinical frameworks, technology-enabled workflows, and diagnostics into accessible, high-quality screening and survivorship models. The company is based in Cambridge, Ma with an office in the UK.

Bios Life is seeking a Director, Patient Experience Lead to define, optimize, and continuously improve the end-to-end patient experience across our Screening and Survivorship service lines.

This is a highly cross-functional role at the intersection of patient experience, commercial operations, healthcare delivery, and consumer experience. The Director will own how the Bios Life experience comes together from the patient’s perspective, ensuring that every interaction, handoff, service, and digital touchpoint delivers on our promise of a seamless, high-quality, differentiated healthcare experience.

The role encompasses both the service and product components of the patient journey. This leader will map and pressure-test the experience from initial engagement through ongoing care, identify friction points and gaps, establish standards and measures of success, and work across the organization to continuously improve the experience.

The Director will partner closely with our Care Teams to ensure that defined care and service standards are consistently delivered, while also working across Commercial, Product, Marketing, Clinical, Operations, and Technology to ensure the broader experience feels connected and intentional.

Initially, this leader will oversee patient experience across both Screening and Survivorship. As Bios Life grows, the function may evolve to include dedicated leaders by service line or channel, including Concierge and Health System channels. This role therefore offers the opportunity not simply to manage patient experience, but to build a broader Patient Experience and Commercial Excellence capability over time.

• Own the end-to-end patient experience across Bios Life’s Screening and Survivorship service lines.
• Map the complete patient journey across digital, clinical, operational, and human touchpoints.
• Define what an exceptional Bios Life patient experience should look and feel like at each stage of the journey.
• Regularly pressure-test the patient journey to identify friction, gaps, inconsistencies, unnecessary complexity, and opportunities for differentiation.
• Ensure the experience is cohesive across both the technology-enabled product and human-delivered service components of Bios Life’s model.
• Champion the voice of the patient in decisions that affect the experience.

• Develop and continuously refine patient journey maps across service lines and channels.
• Identify critical moments that disproportionately influence patient trust, satisfaction, engagement, and retention.
• Partner with Product and Technology teams to ensure digital experiences support and enhance the broader patient journey.
• Partner with Clinical and Care Teams to ensure the human experience is consistent with Bios Life’s service standards and brand promise.
• Evaluate how new products, services, partnerships, and capabilities affect the overall patient experience before and after implementation.