Office Coordinator; Front Desk

Full Time Administrative Brighton, Brighton, MA, US

30+ days ago Requisition

Salary Range: $19.00 To $24.00 Hourly

We are a private orthopaedic practice looking for a reliable part-time administrative professional for coverage in our Brighton and Waltham Offices. The approximate coverage will be a total of 24-28 hours per week. This is a great opportunity to expand your experience within the healthcare field. Essential functions include:

• Greets all patients upon arrival in a friendly manner
• Maintains a welcoming and pleasant front desk environment
• Serves as a receptionist and coordinator of patient flow
• Prepares clinic and checks insurance eligibility ahead of appointment date
• Requests and obtains referrals
• Responsible for collecting co-payments and accurate reconciliation
• Assures quality patient care by promoting effective communication and teamwork through the organization

The ideal candidate is someone who is proactive, personable and works well with others. There may be circumstances where coverage is needed in our other locations (Cambridge and Chestnut Hill) so we value flexibility and a positive attitude. Orthopaedic experience and prior working knowledge of athenahealth, EPIC and Ambra are preferred.

Compensation is commensurate with healthcare experience. The overall practice hours of operation are Monday-Thursday 8:00am-5:00pm and Friday 8:00am-4:30pm.

Minimum:
High school education or equivalent. Associate’s degree in business or applicable field of study a plus.

Preferred:
Bachelor’s degree in Business, Health Care Administration, or applicable field of study.

Minimum:
Up to and including one year of experience in a medical office. Training or experience with managed care insurance plans a plus. Medical terminology knowledge a plus.

Preferred:
Three years of medical office experience. Extensive managed care insurance and referral procurement knowledge.

Minimum:
Must be able to type 30 words per minute. Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. Ability to manage high phone call volume and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.

Preferred:
Anatomy and Physiology coursework preferred. Conflict resolution training preferred.

Shows how to use (through a competency assessment) a standard desktop and windows based computer system, including a basic understanding of email, e-learning, intranet and computer navigation. Ability to use other software as required to perform the essential functions of the job.

Minimum:
Sitting for extended periods of time. Extensive computer work. Frequent standing, walking. Occasional bending, stooping, twisting. Ability to hear speech, speak, utilize near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.

Works under tight deadlines and manage multiple tasks at the same time while showing respect and courtesy to each individual. General office conditions.

• Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
• Accountability – Willingly accepts personal responsibility for attendance, punctuality, decisions, actions, attitudes and behaviors which contribute to the overall…