Associate Director, PAP - PSS Affordability COE

Job Title: Associate Director, PAP - PSS Affordability COE
Location: Cambridge, MA

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

The Sanofi Patient Support Services (PSS) Affordability Center of Excellence (COE) is a team whose mission is to design and govern modular,flexible and scalable affordability solutions that deliver measurable value for both patients and the enterprise, while evolving with a rapidly changing policy and payer landscape.

Our team operates as strategic partners, program architects, operators, and problem solvers.

The Associate Director, PAP will enable operational excellence and implement best practices to support PAP programs. This position will report to the Director, PAP & Free Goods Programs within the Affordability COE.

This role is responsible for the management and implementation of Rare Blood Disorders and Oncology PAP strategy. This role ensures that the PAP offering operates effectively and evolves in response to market dynamics, supporting patient access to therapies.

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

• Guide and enhance the management of PAP Program(s), including ensuring all SOPs, business rules, process flows and procedures represent best practices from an enterprise-wide Affordability COE perspective.
• Manage contracts with external vendors providing PAP and Free Good Services.
• Ensure smooth implementation of PAP services for new product indications.
• Monitor changes to Medicare/Medicaid policies and implement and refine processes and/or business rules that align with current landscape (e.g. Low Income Subsidy (LIS), Medicare Prescription Payment Plan (M3P)).
• Manage patient case escalations as needed.
• Partner with brand PSS Team(s) and Hub Vendor to streamline CRM update requests.
• Develop and maintain inventory management protocol with Free Goods pharmacy, ensuring cycle counts are performed and reconciled against shipments. Develop a product forecast to ensure inventory needed for PAP programs appropriate for current health insurance and access landscape.
• Ensure all team members are complaint with regulatory and AE/PV reporting requirements and the Patient Program Tracker reporting requirements.

• Implement Affordability enhancements related to PAP and/or Free Goods programs ensuring project plans, deliverables, budgets, and timelines for the program(s) meet enterprise needs.
• Analyze program reports, dashboards, and trends to make recommendations that continuously improve service delivery and better meets patient needs.
• Partner with brand PSS Team(s) and external vendor(s) to identify opportunities for improvement through quarterly business reviews

• Collaborate and communicate cross-functionally as…