Mamaleh's - Catering & Events Lead

Mamaleh's – Catering & Events Lead

Location:

Cambridge, Kendall Square, Boston, MA

About the Role:

This hybrid role supports the Catering & Events department and restaurant managers with logistical tasks in planning and executing catering orders and events while serving guests directly as a vital member of our Front‑of‑House (FOH) team.

• Greet guests with warmth and professionalism
• Manage orders via phone, online, and in‑person
• Pack and hand off takeout/delivery orders
• Run food and drinks to tables
• Monitor and update order availability (86s) in Toast
• Restock retail, merch, coffee, bar, and service stations
• Prepare coffee, tea, cocktails, and milkshakes
• Maintain a clean, organized dining area
• Follow cleaning protocols (surfaces, trash, spot sweeps, etc.)
• Collaborate with FOH and BOH teams to ensure smooth service
• Assist the Catering & Events Manager with organizing and execution of off‑site catering and event orders
• Lead the Front of House team with onsite event set up, execution, and breakdown
• Act as the guest‑facing liaison of the Catering & Events team in the absence of the Catering & Events manager
• Organize and print materials as needed including menus, labels, and table tents
• Expedite pick‑up of catering orders/deliveries
• Make deliveries using the company van when necessary
• Support with orders coming out of Brookline when needed
• Triage guest requests via phone, email and in‑person
• Assist in ringing in catering and event orders, and collecting payment through Toast and Tripleseat
• Communicate all necessary information to the Catering & Events Manager regarding weekend, night and Event Manager absent times through a weekly