Desktop Support Technician

At Compucom Staffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Cambridge, MA and provide end‑user support. The ideal candidate will have hands‑on experience supporting Windows 11 and Microsoft Office 365, providing exceptional end‑user support, performing imaging, and assisting with device setup and migrations.

• Provide onsite desktop, laptop, and peripheral support for employees.
• Install, configure, and troubleshoot Windows 11 and Office 365 applications.
• Perform system imaging, deployment, and configuration of end‑user devices.
• Use Service Now to manage incidents, service requests, and ticket documentation.
• Assist with hardware refreshes, software upgrades, and user migrations as needed.
• Troubleshoot and resolve network, printer, and VPN connectivity issues.
• Maintain asset inventory and ensure compliance with IT standards and policies.
• Collaborate with other IT teams to resolve complex issues and improve service quality.
• Deliver professional, courteous, and timely technical support to all users.

• Minimum 3+ years of experience in desktop or IT support roles.
• Strong working knowledge of Windows 10/11 and Microsoft Office 365 environments.
• Service Now experience required (incident/request management).
• Experience performing imaging, hardware setup, and user migrations.
• Familiarity with Active Directory, DNS, DHCP, and remote access tools.
• Excellent communication and documentation skills.

The rate for this position is between $26.00 - $30.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.

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