Associate Director PSS Workforce Analytics and Reporting

* ** Own the end-to-end dashboard lifecycle** – from requirements gathering through design, data validation, deployment, and ongoing optimization.
* ** Drive alignment across stakeholders, hub, and analytics teams
** to ensure consistent KPIs, definitions, and reporting standards.
* ** Partner closely with case manager / patient hub operations teams
** to ensure dashboards accurately reflect business processes and program outcomes.
* ** Collaborate with digital and offshore analytics teams
** to ensure timely, accurate, and high-quality dashboard delivery.
* ** Translate business priorities into clear technical requirements**, track progress, and proactively communicate status, risks, and mitigation plans.
* ** Support ad hoc analytics and reporting requests
** from cross-functional stakeholders, ensuring timely and accurate responses that drive business decisions.
* ** Lead the development of SLAs and metrics for operational excellence**, ensuring programs are measured consistently and outcomes are actionable.
* ** Ensure transparency and stakeholder engagement
** through regular updates, clear documentation, and structured governance.
* ** Evaluate and enhance existing dashboards
** to improve usability, automation, and decision-making value.
* ** Champion best practices
** in visualization, data storytelling, and governance to elevate reporting across PSS.
* Bachelor’s degree in Analytics, Business, or related field required; advanced degree preferred.
* 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient support services.
* Proven experience working with
** patient hubs, case management programs, and/or field reimbursement operations**.
* Demonstrated success leading complex cross-functional initiatives independently, with strong accountability and follow-through.
* Proficiency with
** Power BI** (preferred) or similar BI tools (Tableau, Qlik, etc.).
* Familiarity with
** Salesforce Health Cloud**, Veeva, call center systems, and other patient access data sources.
* Strong understanding of
** data governance, KPI standardization**, and dashboard development lifecycle.
* Experience managing
** offshore or cross-functional analytics teams
** and ensuring execution against defined timelines.
* Bring the miracles of science to life alongside a supportive, future-focused team.
* Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
* Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
* Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
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