Desktop Support Technician

At Compucom Staffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is seeking a qualified Desktop Support Technician to join their team onsite in Cambridge, MA and provide end-user support.

• Provide onsite desktop, laptop, and peripheral support for employees.
• Install, configure, and troubleshoot Windows 11 and Office 365 applications.
• Perform system imaging, deployment, and configuration of end-user devices.
• Use Service Now to manage incidents, service requests, and ticket documentation.
• Assist with hardware refreshes, software upgrades, and user migrations as needed.
• Troubleshoot and resolve network, printer, and VPN connectivity issues.
• Maintain asset inventory and ensure compliance with IT standards and policies.
• Collaborate with other IT teams to resolve complex issues and improve service quality.
• Deliver professional, courteous, and timely technical support to all users.

• Minimum 3+ years of experience in desktop or IT support roles.
• Strong working knowledge of Windows 10/11 and Microsoft Office 365 environments.
• Service Now experience required (incident/request management).
• Experience performing imaging, hardware setup, and user migrations.
• Familiarity with Active Directory, DNS, DHCP, and remote access tools.
• Excellent communication and documentation skills.

The rate for this position is between $26.00 - $30.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing
™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit