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IT - Technical Support Specialist
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-01-10
Listing for:
PAX Programs Incorporated
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Qualifications
- HTML and CSS knowledge
- Able to learn PHP, SQL (MySQL), and Java Script
- At least 2 years related experience and/or training
- Experience with personal computer equipment
- Advanced personal computer word processing, spreadsheet, database & Windows skills
- Analytical skills to assess problems or unusual situations and develop solutions
- Ability to independently perform all duties of the position efficiently and effectively
- Strong communication and training skills, including ability to communicate technical information to non-technical users
- History of Ethical Conduct
- Possession of a computer, phone, and a reliable internet connection
- Authorization to work in the United States
- 15-25 Hours per week
- Updating customer-facing webpages (HTML, CSS, PHP)
- Maintaining and updating PHP functions used by webpages
- Includes queries to SQL database (MySQL)
- Maintaining and updating small JavaScript/React webpages
- Complete Admin system data management (creating new products, prices, SKUs, etc.)
- Basic video editing (removing sections and re-exporting)
- Basic image manipulation (cropping, resizing)
- Troubleshooting and responding to internal and customer tech support requests via email
- Working understanding of the company, customers, programs, products and individual department operations, goals and objectives relating to Computer & Communications Services
- Familiarity updating and upgrading iOS and Android apps, is a plus
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