Imaging Application Engineer
Listed on 2026-10-17
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IT/Tech
Technical Support, Systems Engineer, IT Support
The Imaging Application Engineer is responsible for maintaining and supporting our internal imaging systems to ensure reliable operation and minimize microscope downtime for ongoing research projects. The role requires developing strong technical expertise in our imaging platforms, sample processing, and workflows, while troubleshooting hardware, software, imaging, and workflow issues and coordinating with internal technical teams.
The role also provides technical support to customers, including leading system demonstrations and training, on-site installation, service, repair, and troubleshooting. As a key technical liaison between the company and its customers, you will communicate customer feedback and recurring issues to our technical teams to help drive product improvements and enhance the customer experience.
This role requires approximately 12 to 15 weeks of travel annually, sometimes on short notice, primarily for customer installations, inspections, troubleshooting, and general service. Travel will also be required for product demonstrations, conferences, trade shows, and other industry events.
Key Responsibilities:- Maintain internal imaging systems and minimize microscope downtime to ensure uninterrupted support for brain mapping and other advanced research projects
- Develop strong technical expertise in LCT, including sample processing, imaging systems and workflows
- Conduct on-site installation, service, and repair of microscopes.
- Provide customer instruction on system operation and maintenance
- Support sales with product demonstrations and sample imaging
- Expect 12-15 weeks of travel annually, sometimes on short notice, primarily for customer installations, inspections, and general service, as well as attending conferences and trade shows
- Troubleshoot imaging, hardware, software, and workflow issues and coordinate with internal teams when additional expertise is needed
- Serve as a trusted technical point of contact for customers before, during, and after installations
- Translate customer feedback and recurring issues back to the SPIM, R&D, and broader technical teams to help improve the product and customer experience
- Bachelor, Master, or equivalent experience in bioengineering, optical engineering, electrical engineering, or a relevant field.
- Adaptable and proactive in a fast-paced environment, comfortable working across multiple concurrent projects and evolving requirements.
- Excellent communication skills and the ability to work collaboratively with cross-functional teams.
- Familiarity with light microscopy, neuroscience, and immunohistochemistry
- 2-5 years hands on technical experience installing, troubleshooting, repairing, and using optical microscopy systems is a plus
- Full insurance package for full-time employees.
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